Industrial Bazar

At Industrial Bazar, customer satisfaction is important to us. This Refund Policy outlines the conditions under which refunds are processed.

1. Eligibility for Refund

Refunds are applicable only under the following conditions:

  • Order cancelled before dispatch

  • Product received is damaged during transit

  • Product received is wrong or mismatched compared to the order

  • Product is defective at the time of delivery (subject to verification)

2. Non-Refundable Items

Refunds will not be provided in the following cases:

  • Products once installed or used

  • Electrical, electronic, or automation parts without manufacturing defect

  • Custom-made, special-order, or bulk-order items

  • Damage caused by improper handling, installation, or power issues

3. Refund Request Process

To request a refund, customers must:

  1. Notify us within 48 hours of delivery

  2. Share order details, product images/videos, and issue description

  3. Allow verification by our technical team

Requests raised after 48 hours may not be accepted.

4. Refund Approval & Processing

  • Once approved, refunds will be processed within 5–7 working days

  • Refunds will be made to the original mode of payment

  • Bank or payment gateway processing time may vary

5. Replacement vs Refund

  • Wherever possible, replacement will be preferred over refund

  • Refunds will be issued only if replacement is not feasible

6. Shipping Charges

  • Shipping or handling charges are non-refundable

  • Return shipping (if applicable) may be borne by the customer unless the issue is due to our error

7. Contact Information

For refund-related queries, contact:

📞 Mobile: +91 97178 35359
📧 Email: letusautomation@gmail.com

8. Policy Updates

Industrial Bazar reserves the right to update this Refund Policy at any time. Changes will be posted on this page without prior notice.